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Oman Air Pass Terms & Conditions
1. Upon completing the purchase
a. you will receive your designated number of flights to book and fly on flights within your selected Travel Zone during the Travel Period included with your purchase;
b. you may book both one-way and round-trip flights within those defined parameters;
c. you will receive all standard services and amenities (except for Sindbad Miles) associated with your selected cabin in your designated flight which may be subject to change as per normal Oman Air operating procedures. In economy class, you can carry 1 check-in baggage and 1 carry-on item. In Business Class, you can carry 2 check-in baggages and 2 carry-on items;
d. you agree that your purchase is non-cancellable and non-refundable; and
e. any unused flights will expire after your Travel Period ends and you will not receive any refund for such unused flights.
2. The Oman Air Pass price includes the Ticket Fare and all Taxes and Fees for all the eligible flights included in your Travel Zone. When you make a flight booking, you will not need to pay for the Ticket Fare or Taxes and Fees. However, in the event, the government and third party taxes and fees change from the time of Oman Air Pass purchase and flight booking, there may be additional taxes to be paid at the airport subject to airport taxes and operating procedures.
3. If you wish to add any special service requests (meals, baggage, wheel chair or any other request), you will need to contact Oman Air directly via website or over the phone at the contact centre. Please note there may be an additional charge for these additional service requests.
4. You can book flights subject to at least one seat available in the flight, irrespective of fare class, at the time of booking.
5. Key parameters
a. Travel Zone - Travel Zone defines the set of all routes and destinations that you can fly to/from (both sides). The travel is valid only on flights to these included routes and destinations operated by Oman Air. Currently, travel zone is from Muscat to Salalah and vice versa.
b. Number of Flights - Total Number of Flights included. One Flight Credit is needed for one passenger to take a single flight within the specified Travel Zone. Currently Oman Air Pass is fixed for 8 credits.
c. Cabin - The selected cabin (e.g. Economy, or Business) in which flights can be booked. Currently Oman Air Pass is only applicable for Economy cabin.
d. Travel Period - The travel is valid only on flights departing within the Travel Period. Currently it is 6 months from the date of travel.
e. Advance Booking - Advance Booking (in Days or hours) required before the travel date and time. You will need to book your flights on or before the Advance Booking limit. Currently you can book flights upto 48 hours of departure.
f. Passengers - Passengers include the eligible set of travelers who can book and fly.
6. Flight Pass conditions
a. Flight Pass Change - You can change any one or more of the Flight Pass parameters (Travel Zone, Number of Flights, Travel Period, Advance Booking, and Passengers) after paying the fees and fare difference (if applicable) through the extras.omanair.com website only. Changes apply to all flights in your Flight Pass, it is not possible to change a portion of the flights in your Flight Pass. Changes can be done via the Manage My Pass section after login on to your Flight Pass account;
b. No portion of the total Flight Pass price will be refunded in case of any unused Flight credits. However, if and only if Oman Air stops flying to any destination and You have unused flight credits for that destination, then you may request refund for only that unused Flight Pass credits. In this event, Oman Air will be responsible to refund the amount, however, you will need to contact Optiontown to submit your refund request.
c. For Customers who purchase a Flight Pass through the installment option, the deposit amount, and installment payment(s) are NOT refundable in the event that you decide to cancel your booking.
d. Passengers Name Correction - Once you have added a name to your Flight Pass, you can only change a maximum of 3 misspelled characters in your name. Please make sure that you have added the name on the Flight Pass as it appears in your Passport.
7. Flight Pass Booking conditions - Once a Flight Pass has been exchanged for a ticketed Flight booking, cancelation, reinstatement of credit due to No Show or changes to the date and time of travel to a ticketed destination (subject to availability and the original Flight Pass parameters) are permitted to customers subject to paying the applicable fees and fare difference as given below.
a. Freedom Option (Advance Booking limit of 4 Hours, 1 Day, 2 Days, 3 Days) - For customers, who have purchased a Flight Pass with one of the Freedom Options (4 Hours, 1 Day, 2Days and 3 Days advance booking), the following conditions apply.
FREE Flight change - You are allowed to change your flight at no extra costs when the new flight satisfies the advance booking limit of the purchased flight pass. However, if a flight change requires a new flight departing OUTSIDE the Advance Booking limit of the purchased flight pass, then a fare difference will also be charged.
FREE Flight Cancellation - FREE cancellation for 20% of the flights. Rest with fees.
The first 20% of the flights (rounded down to the lower integer) are allowed to be cancelled for FREE subject to the advance booking limit of the purchased flight pass*. After that, following cancellation fees per flight per passenger will be applied*:
Economy -- USD 60 per flight per passenger
Business -- USD 85 per flight per passenger
No Show - If you are a No-Show for your flight then you need to pay a reinstatement fees per flight per passenger to addback your flight credit to your pass, as given below:
Economy -- USD 75 per flight per passenger
Business -- USD 95 per flight per passenger
b. Advance Booking (4 Days or more) - for customer, who have purchased a Flight Pass with an Advance Booking limit of 4 Days or more, the following conditions apply.
Flight change - FREE Changes for 20% of the flights. Rest with fees.
The first 20% of the flights (rounded down to the lower integer) are allowed to be changed for FREE subject to the advance booking limit of the purchased flight pass. After that, following cancellation fees per flight per passenger will be applied*:
Economy -- USD 50 per flight per passenger
Business -- USD 75 per flight per passenger
If a flight change requires a new flight departing OUTSIDE the Advance Booking limit of the purchased flight pass, then an applicable fare difference will also be charged in addition to the above change fees.
Flight Cancellation - The flight cancellation fees are as defined below per flight per passenger*:
Economy -- USD 60 per flight per passenger
Business -- USD 85 per flight per passenger
No Show - If you are a No-Show for your flight then you need to pay a reinstatement fees per flight per passenger to add your flight credit to your pass:
Economy -- USD 75 per flight per passenger
Business -- USD 95 per flight per passenger
c. The Flight Changes can be done online by logging to your Flight Pass account on extras.omanair.com. Contact Optiontown at customercare@optiontown.com to cancel your flight or to reinstate your No Show credit.
8. You agree and understand that the real time price may be lower or higher than the regular price displayed, hence the savings may be more or less than the displayed amount. You agree and confirm unconditionally that you have taken the informed decision with the clear understanding and knowledge of the above. You irrevocably and unconditionally agree that you will not hold Oman Air and/or Optiontown responsible in any manner whatsoever for any difference in regular prices and/or savings displayed and you cannot cancel the Flight Pass due to this.
9. Flight Pass prices may vary across different Customers whether booked on the same flight and having the same parameters.
10. Flight Pass bookings are based on last seat availability. You understand that if a flight is fully booked, and therefore no vacant seats are available, you are not able to make a booking on that flight.
11. Oman Air reserves the right to change these Flight Pass Rules at any time.